Dozens of travelers have been stranded in the city of Oaxaca due to the blockade maintained by normalistas students in the state capital
Oaxaca de Juárez.– “With whom can we make a complaint? I lost my flight due to the blockade of the Oaxaca airport and of course the airline does not want to be held responsible,” says one of the comments that the user Izche Vargas posted on networks social, after becoming one of the travelers affected by the closure of more than 72 hours that remains in the main air terminal in the state.
Like her, dozens of travelers have been stranded in the city of Oaxaca due to the blockade maintained by normalistas students at the entrances to the Xoxocotlán International Airport and that until yesterday afternoon had more than 62 canceled flights, national and international, according to information from the company Aeropuertos del Sureste, in charge of the administration.
Among the affected airlines are Aeroméxico, Volaris, Viva Aerobús, United and American Airlines, which have had to cancel flights to cities in Mexico such as Cancun, Monterrey, Tijuana, Mexico City, and even the United States such as Dallas and Houston. Texas.
Despite this, Juan Pablo García-Luna, airport administrator, reported that it is the airlines that must absorb the costs of canceling flights; point with which Governor Alejandro Murat agreed, who recalled that there are laws in favor of users.
But given the refusal of the airlines to solve the situation, which they consider outside the company, dozens of affected travelers and tourists have taken to social networks to demand the intervention of the Federal Consumer Prosecutor’s Office (Profeco).
“I have dialed four times, more than an hour and a half and they hang up on me. They do not answer my tweets or whatsapp messages, I need a response from Aeroméxico since tomorrow I have an international flight leaving Oaxaca and I need to be answered ”, reads one of the messages for Profeco.
Faced with inquiries like this, Profeco explained that in the first instance it must be the airline that must provide a solution to those affected, but points out that if it does not exist or the answer is negative, it must formalize the complaint in the Concilia Exprés area, within your portal.
The data that must be provided to file the complaint are name, telephone, email, flight number and reservation code. Of course, the same Profeco asks that you arm yourself with patience because they are joining the job. “It is necessary to formalize your complaint, we ask for your patience due to the saturation we present, we will help you,” reads the responses to users.
The portal where you must formalize your complaint is telefonodelconsumidor.gob.mx , in the Concilia Exprés section.